1. Who We Are and the Scope of This Policy

This Privacy Policy applies to A Place to Call Home with Amy Rauccio and the website located at aplacetocallhomewithamy.com (collectively, the “Website”). The Website is operated by Amy Rauccio, REALTOR®, an Indiana-licensed real estate broker affiliated with Trueblood Real Estate.

This policy applies to information collected through the Website, website forms, website-generated email, telephone or text communications arising from a website inquiry, and related online interactions. It does not replace any agency disclosure, buyer agency agreement, listing agreement, brokerage disclosure, purchase agreement, or other transaction-specific document.

Trueblood Real Estate, multiple listing services, lenders, title companies, inspectors, governmental agencies, and other third parties may maintain their own privacy practices. Their handling of information is governed by their policies and applicable law.

2. Information We Collect

We may collect the following categories of information:

Information You Provide

• Contact information, including your name, email address, telephone number, mailing address, and preferred method or time of contact.
• Real estate interests, such as whether you are considering buying, building, selling, relocating, requesting a home-value review, or searching for property.
• Property and transaction-related information, including areas of interest, property preferences, ownership information, approximate timelines, financing interests, and questions you choose to share.
• Communications, including messages, form responses, emails, telephone notes, appointment requests, and communication consent.
• Newsletter or marketing preferences when you separately choose to subscribe.

Information Collected Automatically

When you visit the Website, the Website, hosting provider, security tools, and other service providers may automatically collect limited technical information such as your Internet Protocol address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from an IP address, date and time of access, cookie identifiers, and diagnostic or security logs.

Information From Other Sources

We may receive information from services you choose to use, such as a property-search platform, customer relationship management system, social media platform, referral source, brokerage system, or other real estate professional, subject to the source’s privacy practices and your permissions.

3. How We Use Information

Information may be used to:

• Respond to questions, inquiries, and appointment requests.
• Provide requested real estate guidance, property information, search alerts, market information, or transaction-related services.
• Understand your stated goals, preferences, budget considerations, timeline, and communication needs.
• Communicate by email, telephone, or text according to your request and consent.
• Maintain inquiry histories and client or prospective-client records in business and brokerage systems.
• Operate, maintain, secure, troubleshoot, and improve the Website and its forms.
• Detect spam, fraud, abuse, security incidents, or unlawful activity.
• Comply with applicable laws, regulations, court orders, professional duties, brokerage requirements, record-retention requirements, and multiple listing service rules.
• Establish, exercise, or defend legal claims and protect the rights, safety, property, or security of users and others.

4. Fair Housing and Sensitive Information

Real estate services are provided in accordance with applicable federal, state, and local fair housing laws. The Website does not ask visitors to provide information concerning race, color, religion, sex, disability, familial status, national origin, or another legally protected characteristic for the purpose of directing, limiting, or denying housing opportunities.

Please do not submit Social Security numbers, bank account numbers, payment-card information, account passwords, government-issued identification numbers, medical information, or other highly sensitive data through a general website form, email, or text. If sensitive information becomes necessary for a transaction, you will be directed to an appropriate secure method or to the professional who requires it.

5. Cookies and Similar Technologies

The Website and its service providers may use cookies, pixels, local storage, log files, or similar technologies to keep the Website functioning, remember preferences, protect forms from spam, measure performance, understand general website use, and support embedded or linked services.

Most browsers allow you to block or delete cookies through browser settings. Blocking necessary cookies may cause parts of the Website or its forms to function improperly. The Website may not respond to every browser-based “Do Not Track” signal because no uniform response standard applies to all services.

6. Google API and Email Services

The Website may use Google Workspace, the Gmail API, and WP Mail SMTP to authenticate and send website-generated email. The authorization is used to enable email delivery for website and real estate business communications. The Website does not request access to a visitor’s personal Google account merely because the visitor uses a form.

Google account information accessed through this connection may include authorization credentials or tokens, the authorized account identifier, and permissions required to send email. Such information is used only to establish, maintain, secure, and operate the email connection; it is not used for advertising or sold.

The Website’s use and transfer to any other application of information received from Google APIs will adhere to the Google API Services User Data Policy , including the Limited Use requirements.

7. Email, Telephone, and Text Communications

Inquiry Communications

When you submit an inquiry, you authorize a response using the contact information and communication method you provide. Consent to receive a response is not a condition of purchasing real estate brokerage services.

Email and Newsletter Choices

Transactional or inquiry-related messages may be sent when necessary to respond to or provide requested services. Marketing emails will be sent only as permitted by law and may be discontinued by using the unsubscribe instruction in the message or by contacting us.

Text Messages

If you expressly consent to text messages, message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchasing services. A request to stop text messages will be honored, although a final confirmation message may be sent.

Mobile telephone information and text-message opt-in consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. It may be provided to messaging, telecommunications, CRM, or technology providers only as necessary to deliver, document, secure, or support the requested communications, or when otherwise required by law.

8. When Information May Be Shared

Personal information may be disclosed to the following categories of recipients only for legitimate business, service, transaction, security, or legal purposes:

• Brokerage and real estate systems: Trueblood Real Estate, authorized brokerage personnel, multiple listing services, and transaction-management systems when appropriate.
• Technology and service providers: website hosting, WordPress and website tools, form providers, email delivery, customer relationship management, property-search platforms, security, spam prevention, analytics, storage, and technical support providers.
• Transaction participants: with your direction or as appropriate for a requested transaction, information may be provided to lenders, title or escrow companies, inspectors, appraisers, attorneys, contractors, builders, insurance providers, cooperating brokers, agents, and other professionals.
• Legal and safety recipients: governmental authorities, regulators, courts, law enforcement, insurers, auditors, or legal advisers when required or reasonably necessary to comply with law, protect rights or safety, investigate fraud, or address a security incident.
• Business succession: an authorized successor or service provider in connection with a brokerage transition, reorganization, merger, sale, or transfer, subject to applicable law and professional obligations.

Service providers are permitted to use information only as necessary to provide their services, fulfill legal obligations, secure their systems, or as otherwise disclosed in their own privacy policies and permitted by law.

9. Third-Party Services and External Links

The Website may link to or use services operated by third parties, including RealScout, Follow Up Boss, Google, social media platforms, governmental agencies, lenders, property-search resources, and other real estate or community resources. A link does not make this Website responsible for the third party’s privacy, security, accuracy, or business practices.

When you leave this Website or submit information directly to a third party, review that party’s privacy policy and terms. Third-party services may collect information independently and may use cookies or similar technologies under their own policies.

10. No Sale of Personal Data

We do not sell or rent personal information for monetary consideration. We do not sell text-message consent data. We do not use personal information for targeted advertising based on activity across unaffiliated websites or for profiling that produces legal or similarly significant effects concerning a consumer.

If these practices materially change, this policy and any legally required choice mechanism will be updated before the new practice is implemented.

11. Data Retention

Information is retained only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing requested services, maintaining business and brokerage records, resolving disputes, enforcing agreements, protecting security, and satisfying legal, tax, insurance, professional, multiple listing service, and record-retention obligations.

Retention periods vary according to the nature of the information and relationship. Real estate transaction records may be retained by the brokerage for the period required by Indiana law and brokerage or MLS policy. When information is no longer reasonably needed, it may be deleted, de-identified, or securely disposed of, subject to legal and technical limitations, including routine backup systems.

12. Data Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, account authentication, security updates, reputable hosting and service providers, spam protection, and limited access to business records.

No website, email system, text message, transmission, or electronic storage method can be guaranteed completely secure. Do not use a general website form or ordinary email to send highly sensitive financial, identity, or account information. If you believe your information has been compromised in connection with this Website, contact us promptly.

13. Your Privacy Rights and Choices

Depending on your state of residence, the nature of your relationship with us, and whether an applicable privacy law covers the processing, you may have the right to:

• Confirm whether personal data is being processed.
• Request access to or a copy of certain personal data.
• Request correction of inaccurate personal data.
• Request deletion of certain personal data.
• Request a portable copy of personal data you previously provided.
• Opt out of targeted advertising, the sale of personal data, or certain forms of profiling when applicable.
• Withdraw consent for future communications.
• Appeal a decision concerning an applicable privacy request.
• Exercise applicable rights without unlawful discrimination.

Submitting a Request

Email arauccio@truebloodre.com with the subject line Privacy Request, or send a written request to the address in the Contact section. Describe the request and identify the email address or telephone number associated with your inquiry. You do not need to create an account to submit a request.

Reasonable information may be requested to verify your identity and protect your data from unauthorized disclosure. Some information may be retained when required by law, a brokerage or transaction-record obligation, security needs, the establishment or defense of legal claims, or another permitted exception.

Appeals

If a request is denied and applicable law provides an appeal right, email arauccio@truebloodre.com with the subject line Privacy Appeal and explain why you believe the decision should be reconsidered. If an appeal is denied, Indiana residents may contact the Indiana Attorney General’s Consumer Protection Division .

14. Children’s Privacy

The Website is intended for adults seeking real estate and community information and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has submitted personal information, contact us so that the information can be reviewed and, where appropriate, deleted.

15. Changes to This Privacy Policy

This policy may be updated to reflect changes in the Website, services, technology, professional practices, or applicable law. The revised policy will be posted on this page with a new “last updated” date. If a material change requires additional notice or consent, that notice or consent will be provided as required by applicable law.

16. Contact Us

Questions, communication preferences, and privacy requests may be directed to: